- Created: Friday, 17 August 2018 14:52
- Written by Lareina Taing
Jolena (Jo) Ware and Lisa Freeman, One Call Concepts (OCC) ITIC Coordinators for Gopher State One Call (GSOC), work together to aid ITIC users throughout Minnesota. Jo is the ITIC Coordinator who travels throughout the state to provide excavators and facility operators with ITIC online ticket process training. She also attends different industry conferences and events to educate users on ITIC. Jo schedules onsite training for excavators, facility operators, and/or locators. When in the office, she assists in training the ITIC priority team, processing tickets, answering questions, and helping with the ITIC Help Desk chats. Jo also works with the OCC Systems Division to implement and test new software functions and features that are in the development stage.