Chair’s Report: Approval of April minutes. Thank you to Barb and Olivia for Saints Game social event and encouragement for board members to attend OCC Users' Group.
COO Report: Overall ticket volume still down 9.3% from last year, but the last 3 months have been busier than they were in 2021. Meet ticket initiative continues. Feedback from stakeholders has been very helpful and an education program is beginning in October. Public awareness efforts continue with excavator damage prevention videos, landscaper education amd design engineer education. Next Gen interface will be retired in October. GSOC will be assisting OCC in longer term user visioning and Barb would like a small group of board members to discuss what future capabilities they would like to see the notification center provide. Development of a map sharing sytem continues with participation from several Facility Operators and is garnering some national attention. Barb has proposed to present at OCC's User Group as well as the 2023 CGA Conference.
Automated Marketing Instructions Project: Extensive discussion on the continued development of automated marking instructions to minimize necessary callbacks and locator confusion from manually entered user instructions.
PR/Awareness Report: Upcoming events - 811 run and MN State Fair. Continued PR efforts with Star Tribune, iHeart Radio, and All Over Media. Potential advertising with MN Vikings. Review of 2022 in-person DP meetings and blog article about Meet Initiatives.
Board Discussion: Delayed Locates: Anecdotal evidence from both GSOC and MnOps would suggest an increase in delayed locates this year. Comments were solicited regarding board member experiences and suggestions to help reduce delays in the future.
MNOPS Report: Damage reporting, while still only on a voluntary basis, shows a slight reduction in the rate of damages. Top violations for this year are delayed locates, no ticket, failure to pothole, and failure to maintain clearance.
OCC Report: Phase II of the Data Analytics projects is underway. The consultant from Tableau, Philippe Barzin, explained the goals of phase two, and gave a demonstration of the pilot that is being released to 4 testers for feedback. Total tickets are down for the year, but CSRs are still performing critical functions even though most tickets are filed online. The work from home model continues and while the average speed of speed of answer and review times are higher than last year, it is due mostly to two specific days where a large number of CSRs were unexpectedly absent. An aditional 10 CSRs have been hired and is helping with response times.
COO Report: Review of 2019 strategic plan that is driving current initiatives. Slow start to the summer but activity increasing with April 11th as the first 4,000+ ticket day. Meet ticket initiative is receiving positive feedback and suggestions for future improvements. Education and public awareness efforts will be targeting landscapers this year with a goal of increasing use of and compliance with MN216D requirements. A timeline of improvements made since 2016 is now available to board members and OCC staff. The data visualization project is ongoing and in Phase II of development. Continued progress is being made on the UUMPT project and it has become apparent that data sharing agreements will be an important issue in the future. Barb and Adam participated in a CGA Next Practices panel about electronic whitelining and will be looking for input from board subject matter experts.
PR/Awareness Report: Olivia is at Spring DP meetings, but will give a full report at the next meeting.
MNOPS Report: Review of 2021 damage information. Damage rates seem to be plateauing so now what can we do to reduce damages? Discussion of continued need for education regarding the requirements for meet tickets and whitemarking and MnOps would like to be invoolved in the electronic whitelining discussions. Discussion of HF 3138 transportation omnibus bill as well as civil penalties for violations to 49 CFR.
OCC Report: Work from home model will continue. Change to direct hiring by OCC has been successful and there are now 99 total employees as of March 31, 2022. Ticket volumes are down 30% for the first quarer as compared to 2021 with weather probably playing a major role. Online ticket submission remains at a high 86.6.%. Review of technological immprovements since 2016. Continued updates to maps with over 4,000 updates made so far this year. Phase I of the data visualization project indicates that there have been more tha 1400 seperate users interacting with the system and the notification center is looking forward to stakeholder feedback.
Finance Committee Update: Not concerned about the reduction in tickets. Lower ticket volumes means lower contract expenses. The first quarter committee meeting has been deferred, but the annual meeting with a financial advisor is still planned to discuss potential changes to the invesment strategy due to capital market changes. Chris Fry announced his resignation from the board effective with the april meeting.
Chair’s Report: Special guests Ron Peterson, Executive Director of NULCA, and Sarah Psick, Government Relations Representative for Minnesota AGC.
Infrastructure Protection Coalition (IPC) 811 Industry Study: Coalition is made up of contractor trade associations and the report is extensive covering all 50 states. This document was intended to be organic, but Barb Cederberg's understanding was that there would be no further revision of the report without additional funding.
COO Report: 2.4% decrease in overall tickets from last year though onlline ticketing increased to 83.8%. Continued efforts in the design engineering industry are planned for 2022 as well as new initiatives with the landscaping industry. Underground Utilities Mapping Project Team (UUMPT) willl continue and they will present next at the CGA conference in March. Overall, the majority of performance metrics are high and there was very little down time in 2021.
MNOPS Report: 2022 Pipelline Safety Conference is tentativelly scheduled for April 5-7. In person or online has not been decided at this time. MnOps has received several complaints about the appllicability of meet tickets. MnOps plans to provide further education and develop an alert notice.
PR/Awareness Report: None.
OCC Report: Website Data Visualization Tool presentation by Kyle Sowder of OCC. Input is encouraged from the board and stakeholders at large once the feature is live.
Board Governance: Read full minutes for a complete listing of board elections.
Approval of Financial Projection Pat Warden then reviewed the remainder of the financial projection with the Board with assistance from Kevin Moore. After discussion, upon separate motions, duly made and seconded, the Board approved the 2022 Financial Projection.