Highlights: January 10, 2024

• COO Report: Barb gave a short overview of 2023 operations. A surge in ticket counts in November and December brought the volume up above 2022 volume. Bob Rumpza of Rumpza Consulting will act as meeting facilitator. 
• Strategic Planning: Bob went over the results of his survey of the Board. "Connecting Minnesota for Safe Digging" is being retained. Refinements were made to the Core Values that have driven innovation efforts over the past 5 years. They are now Safety Driven, Trustworthy, Industry Leader, and Collaborative. Meeting concluded with preliminary development of strategic priorities around the ideas of advancing technology and deamage prevention education.