News + Events

Using a Non-Excavation Ticket for Project Planning: 5 Frequently Asked Questions

AdobeStock 292938150 SMWhen working on a commercial development project, keeping underground facilities in mind from the start can help your project run smoothly and aid in overall damage prevention. One of the ways you can plan ahead is by utilizing a Non-excavation Ticket through Gopher State One Call (GSOC).

There are four types of Non-excavation Tickets: Owner Inquiry Request, Non-excavation Ticket, Engineering/Pre-Con Meet Ticket, and Boundary Survey. This blog focuses on the use of the Non-excavation Ticket. This type of ticket can be submitted to request on-site facility markings or a map of underground facilities* during the design phase of a project when there is no imminent intent to dig. Facility operators then have 15 working days to respond by performing an actual field locate at the job site and/or providing maps or diagrams of the facilities.

Having facilities marked or identified via maps at this phase allows planning teams, which may include engineers, architects, surveyors, planners, or a person soliciting bids or entering into a contract for future excavation, to plan with and/or around existing underground facilities or work with utility companies on design and relocation before excavation begins. This can frequently reduce redesign costs and construction cost overruns, as well as reduce the risk of damage to existing utilities.

Considering using a Non-excavation Ticket for project planning? Here are five common questions about the Non-excavation Ticket type to help you get started.

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Thanksgiving Closure: Friday, November 24-25, 2022

Gopher State One Call will be closed Friday, November 24-25 in observance of Thanksgiving and the day after Thanksgiving.

Emergency calls are exempt from business hours and are always accepted, even on holidays.

All non-emergency locate requests can be submitted online 24 hours a day, seven days a week, but are processed during business hours. Please keep in mind that any official holiday will not count toward your standard 48-hour notice when filing locate requests. Please plan accordingly.

Reminder: GSOC’s regular late fall/winter business hours for all ticket types are Monday through Friday, 7 AM to 5 PM.


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Looking Back on the 2022 811 5K Run/Walk

Photo 1 edited for brightness

Video Still by Rob Olson


The 2022 811 5K Run/Walk turned what could’ve been a typical Saturday morning into an exciting event focused on spreading the word about safe digging. Gopher State One Call (GSOC) along with a variety of utility-focused sponsors, including CenterPoint Energy and Xcel Energy, brought the event to life on August 13, 2022 at Bde Maka Ska in Minneapolis. This year, the 811 5K attracted around 100 participants — aged 10 to 70+ years old — from across the Twin Cities and the surrounding suburbs.

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Meet Tickets: Working Better Together

“On my tombstone, it will say, ‘someone needs to write this down.’”
—AJ Clark
Manager of Locate Solutions
Badger Infrastructure Solutions

In his 16 years in the industry, AJ Clark has seen it all—from working on excavation projects, to locating for utilities, to his current responsibility for managing locate solutions across the United States for Badger Infrastructure Solutions. In an industry where mistakes can cost millions, he knows what it takes to get excavators and facility owners on the same page.

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Summer News, Tips & Reminders

Please take a moment to review the following GSOC reminders, suggestions and tips to help you process tickets more efficiently. We look forward to your feedback and continued support!


Online Dashboard of GSOC Ticketing Statistics

GSOC announces the availability of online dashboards for detailed ticketing statistics. Ticketing data can be searched by date, ticket type(s) and counties.

You can view the dashboard here.

GSOC welcomes any feedback and suggestions — please send your input to barbara.cederberg@gopherstateonecall.org


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Upcoming Events

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11/30/2022 - 11/30/2022

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12/07/2022 - 12/07/2022

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12/14/2022 - 12/14/2022