GSOC Spotlight: Jo and Lisa

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Created: Friday, 17 August 2018 14:52

Written by Lareina Taing

Jolena (Jo) Ware and Lisa Freeman, One Call Concepts (OCC) ITIC Coordinators for Gopher State One Call (GSOC), work together to aid ITIC users throughout Minnesota. Jo is the ITIC Coordinator who travels throughout the state to provide excavators and facility operators with ITIC online ticket process training. She also attends different industry conferences and events to educate users on ITIC. Jo schedules onsite training for excavators, facility operators, and/or locators. When in the office, she assists in training the ITIC priority team, processing tickets, answering questions, and helping with the ITIC Help Desk chats. Jo also works with the OCC Systems Division to implement and test new software functions and features that are in the development stage.

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The "Do's and Don'ts" of Marking Instructions

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Created: Tuesday, 24 July 2018 09:09

Written by Lareina Taing

After providing the general location (address and/or corresponding driving directions) of a proposed excavation site to Gopher State One Call (GSOC), you must provide specific details about the area you need marked. Use the marking instructions section of the ticket to enter detailed information to allow the facility operator to fully understand your job site. Think ahead about how to best describe any specific needs or situations that a facility operator or locator may need to know.

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GSOC Reprocess Tickets

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Created: Tuesday, 24 July 2018 08:50

Written by Lareina Taing

Need to correct, cancel, or update an existing locate ticket? If so, Gopher State One Call (GSOC) offers two ways for excavators to reprocess tickets, online or by phone! 

After an excavator files a locate request with ITIC, GSOC emails them a record copy that includes a specialized MapLINK (labeled “HERE”) to their information. This link provides immediate online access to all of an excavator’s tickets (historical and current) and includes a map of the excavation site and utility notification list. Clicking the link connects users to Excavator Ticket Management (ETM), an online ticket archive. ETM is a handy tool to use to correct, cancel, or update a ticket without logging into ITIC or calling GSOC. If you prefer to call us to reprocess a ticket, feel free to contact the notification center at 811, or on our direct lines at 651-454-0002 for the Twin Cities metro, or 800-252-1166 for the Greater MN area. 

There are three types of reprocess tickets¹: Correction, Cancellation, and Update. Keep reading to learn about the differences between the three ticket types!

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Next GSOC Board Meeting, Wednesday, Aug 15th, 2018

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Created: Monday, 16 July 2018 13:30

Written by Gopher State One Call

The next Gopher State One Call Board Meeting is on Wednesday, August 15, 2018.  The Open Session of the Board Meeting starts at 9:00 am.  The public is invited to attend the Open Session portion of the meeting.   If you plan to attend, Please contact Barb Cederberg, GSOC Chief Operations Officer at 651-681-7303 or at Barbara.cederberg@gopherstateonecall.org

Labor Day closure - Monday Sept, 3rd

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Created: Monday, 16 July 2018 12:28

Written by Gopher State One Call

We will be taking calls for emergency locates only on Monday, Sept 3rd in observance of Labor Day, but remember, you can file a ticket online 24/7. NOTE: Monday will not count towards your standard 48 hour notice when filing a locate, so please plan accordingly.