Chair’s Report: Meeting minutes for March 17th and April 7th meetings were approved.
Legislative Report: MnOPS budgetary proposal for the next Biennium has been accepted.
COO Report: Ticket volumes are up 11% year to date. A number of porcess changes went into effect April 30th.
PR/Awareness Report: Changes to the MN State Fair booth this year and call for volunteers.
OCC Report: CSR training classes were completed with a total of 98 CSRs currently on staff. Aprill ticket volume was over 100,000 again. There are now 6 companies approved for direct release of online submitted tickets. Process improvements regarding white lining or entire lot marking have been put in place.
Additional Analytics: Proposal for real time analytics to be added to website.
Board Discussion: Emails from MUCA to MnOPS requesting changes to MS216D in regards to mandating facility operator phone contacts.