CenturyLink Transition to USIC as Locator Effective 12/2/19

Details

Created: Thursday, 14 November 2019 16:56

Written by Taylor Jones

On April 1, 2019, CenturyLink changed underground facility locate vendors from USIC (US Infrastructure Company) to Unitek (under their DirectSat subsidiary). We made this change to improve our performance, diversify vendors, and improve the competitive landscape of underground location companies. This transition was met with significant challenges.

We have continually pursued and implemented solutions to improve our locate performance. We listened to feedback regarding our new locate vendor and, as a result, we are transitioning from DirectSat/Unitek back to USIC. The transition will be complete by December 2, 2019. CenturyLink recognizes the importance of effectively managing transitions like this to ensure prompt locate work and has chosen a historically slower locate season time to transition back to USIC. CenturyLink, USIC, and Unitek/DirectSat are all committed to cooperatively ensuring a smooth transition for all concerned stakeholders with minimum disruption to excavator activities and expectations.

CenturyLink’s locate point of contacts are listed on your GSOC ticket for both marking concerns and/or damages. If local field assistance is required, these points of contact will engage the appropriate personnel from USIC and/or CenturyLink.

CENTURYLINK – CTLQL
MARKING CONCERNS: 800-778-9140 
DAMAGE: 800-283-4237

LEVEL 3 IS NOW CENTURYLINK
MARKING CONCERNS: 877-366-8344
DAMAGE: 877-366-8344

Thanks,

Brian Fanciulli
Vice President – Local Field Operations WI, MN, ND & SD
CenturyLink
651-312-7186

Winter Business Hours and Holiday Observance Notice

Details

Created: Tuesday, 29 October 2019 08:30

Written by Amber Dahl

This is an update regarding holiday observances and our late fall and early winter hours.

From November 1 to Match 31, Gopher State One Call business hours will be 7:00 AM to 5:00 PM, Monday through Friday. Emergency calls are exempt from business hours and are always accepted. All non-emergency locate requests can be submitted online 24 hours a day, seven days a week, but are processed during business hours.

Read more ...

GSOC Attends the 2019 OCC Users’ Group in Portland

Details

Created: Monday, 14 October 2019 04:00

Written by Amber Dahl

One Call Concepts, Inc., the service provider for Gopher State One Call, held its annual Users’ Group meeting in Portland, Oregon from Sept. 24-26. The primary goal of the Users’ Group meeting is to provide a networking and information sharing platform, as well as to give the notification centers that OCC serves with the latest industry knowledge, law changes, training and marketing best practices. The event was held at the historic Nines hotel.

Read more ...

Veterans Day closure - Monday Nov, 11th

Details

Created: Wednesday, 09 October 2019 08:28

Written by Gopher State One Call

We will be taking calls for emergency locates only on Monday, November 11th in observance of Veterans Day, but remember, you can file a ticket online 24/7. NOTE: Monday will not count towards your standard 48 hour notice when filing a locate, so please plan accordingly.

Day of the Dozers Raises $55,000 for Kids

Details

Created: Monday, 07 October 2019 12:16

Written by Amber Dahl

Day of the Dozers held its seventh annual charity event on Saturday, September 28, at the ERX Motor Park in Elk River, Minnesota. The event exceeded its goal of $55,000. All proceeds went toward the Children’s Hospitals and Clinics of Minnesota. These funds will support Child and Family Services, the Concussion Clinic and the Day of Giving

Read more ...