Important Notice to Facility Operators:

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Created: Monday, 23 November 2020 14:29

Written by Gopher State One Call

GSOC notification safety buffer change for web submitted locate requests – effective January 1, 2021

Summary of the buffer change: Effective January 1, 2021

What is the change?

Most ITIC locate requests will have the maximum buffer reduced from 500 feet to 300 feet. Notifications will continue to be made only to the nearest public street, if that distance is less (block to block notification).

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New Start Time Policy

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Created: Thursday, 12 November 2020 11:57

Written by Gopher State One Call

To all Excavators and Facility Operators:

This email is to notify you of an IMPORTANT PROCESS CHANGE to the designation of start date and time on web-submitted e-tickets:

Web-submitted notifications of intent to excavate are generally reviewed by Gopher State One Call (GSOC) for quality assurance prior to acceptance of the notification by the notification center, with three exceptions:

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Late Fall and Winter Business Hours And Upcoming Holiday Observance Notice

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Created: Thursday, 05 November 2020 08:13

Written by Gopher State One Call

GSOC Late Fall and Winter Business Hours:
From November 1 to March 31, Gopher State One Call business hours are 7 AM to 5 PM, Monday through Friday. Emergency calls are exempt from business hours and are always accepted. Please remember that all non-emergency locate requests can be submitted 24 hours a day, 7 days a week online—but are processed during GSOC’s business hours.

Veterans Day Holiday – Plan Ahead
On Wednesday, November 11, 2020, Gopher State One Call will observe Veterans Day. Keep in mind that this day will not count toward the standard 48-hour notice needed when filing a locate request. Please also remember that only emergency locate request calls will be accepted through the call center this day. All non-emergency locate requests can still be submitted online 24 hours a day, 7 days a week. Plan ahead and submit your locate requests early to account for the holiday. Gopher State One Call would like to thank all of the men and women who have served and currently serve our country.

Upcoming Holidays
Here is a list of the remaining 2020 holidays observed by GSOC:
Veterans Day – Wednesday, November 11, 2020
Thanksgiving Day – Thursday, November 26, 2020
Friday After Thanksgiving – Friday, November 27, 2020
Christmas Eve – Thursday, December 24, 2020
Christmas Day – Friday, December 25, 2020

Here is the list of the 2021 holidays observed by GSOC:
New Year’s Day – Friday, January 1, 2021
Martin Luther King, Jr. Day – Monday, January 18, 2021
Presidents’ Day – Monday, February 15, 2021
Memorial Day – Monday, May 31, 2021
Independence Day – Observed, Monday, July 5, 2021
Labor Day – Monday, September 6, 2021
Veterans Day – Thursday, November 11, 2021
Thanksgiving Day – Thursday, November 25, 2021
Friday after Thanksgiving – Friday, November 26, 2021
Christmas Eve – Observed, Thursday, December 23, 2021
Christmas Day – Observed, Friday, December 24, 2021
New Years Day – Observed, Friday, December 31, 2021

Please remember: The holidays listed above will not count toward the standard 48-hour notice period when filing locate requests.

FOR ADDITIONAL QUESTIONS, PLEASE CONTACT:

Barbara Cederberg, Chief Operations Officer, GSOC
651-681-7307
barbara.cederberg@gopherstateonecall.org

Kim Boyd, General Manager, GSOC
651-681-5700
kim.boyd@gopherstateonecall.org

New Start Time Policy

Details

Created: Tuesday, 27 October 2020 16:04

Written by Gopher State One Call

IMPORTANT PROCESS CHANGE for Excavators and Facility Operators to the designation of start date and time on web-submitted e-tickets:

Web-submitted notifications of intent to excavate are generally reviewed by Gopher State One Call (GSOC) for quality assurance prior to acceptance of the notification by the notification center, with three exceptions:

1. Reprocess tickets (updates, minor modifications and cancellations)
2. Emergency tickets submitted online by a ticket submitter authorized to do so
3. Other notifications of intent to excavate submitted online by a ticket submitter passing rigorous training criteria established by the notification center.

Beginning December 1, 2020, web-submitted notifications of intent to excavate will be assigned a work start date and time that is either a) requested by the excavator, or b) assigned by the notification center to comply with the legal minimum required notice when measured from the time of acceptance of the notification after any review by the notification center has been completed. 

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Labor Day closure - Monday, September 7th

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Created: Monday, 31 August 2020 11:28

Written by Gopher State One Call

We will be taking calls for emergency locates only on Monday, September 7th in observance of Labor Day, but remember, you can file a ticket online 24/7. NOTE: Monday will not count towards your standard 48 hour notice when filing a locate, so please plan accordingly.