Category: Notification Center & Ticketing
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Minnesota Wildfires Service Alert
Due to the ongoing wildfires affecting northern Minnesota, locate requests submitted to Gopher State One Call for the impacted area may experience delays. The safety of emergency responders, utility personnel, and the public remains our highest priority. Active fire conditions, road closures, dangerous air quality levels, and restricted access may temporarily prevent locators from completing…
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Ticket Talk for Contractors: Stop Chasing Answers. Keep Your Project Moving.
As a contractor, every delay costs money. When utility markings are unclear, schedules change, or questions arise in the field, valuable time is often spent making phone calls, sending emails, and waiting for responses. Ticket Talk was built to reduce that back-and-forth and help contractors get the information they need faster. Why Contractors Should Use…
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Review Before You Submit: Updated Guidance for Automated Marking Instructions and Electronic White Lining
When creating a locate request, automated marking instructions are generated based on the area you map. These instructions are designed to help facility operators accurately identify your excavation area and, when applicable, support Electronic White Lining (EWL) requirements. If the automated marking instructions accurately describe your excavation area, leave them unchanged whenever possible. This helps…
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Mandatory Electronic Positive Response Starts August 1, 2026, in Minnesota
This is an important update from Gopher State One Call (GSOC). The state of Minnesota recently made two changes to MN State Statute 216D. Starting August 1, 2026, electronic positive response will be mandatory in Minnesota. Effective August 1, 2026, all facility operators will be required to provide an electronic positive response on each excavation notice through the notification center prior…
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Understanding Non-Excavation Ticket Types for Safe & Efficient Project Planning
Gopher State One Call (GSOC) wants to remind excavators of some of the tools available to you when planning upcoming projects. To help you plan your projects efficiently and stay compliant with regulations this summer, below is a clear overview of the different “non-excavation” ticket types available and some guidance on when to use them.…
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GSOC’s Updated Ticket Features in 2026
In response to the 2024 changes to Minnesota State Statute 216D, Gopher State One Call (GSOC) has rolled out several new ticketing features that provide ways to enhance communication with all stakeholders, meaning you can work faster, safer, and smarter when excavating in MN. Watch the video below to learn more about Automated Marking Instructions,…
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Meet Tickets: Frequently Asked Questions
Dig season is upon us, and you have the potential to make it the smoothest one yet with Meet Tickets! It’s been over a year since Minnesota State Statue 216D was updated to change the requirements of Meet Tickets, and we’re continuing to see just how important this ticket type is. “This is about keeping…
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Expanding Access to Safe Digging: GSOC Spanish Resources Now Available
To better serve Minnesota’s Spanish-speaking communities, GSOC has launched a Spanish Resources page within our Resource Center, making essential safe digging information easier to find, understand, and use. The Spanish Resources page includes a growing library of downloadable materials, and each document is listed with both English and Spanish titles for easy reference. These resources are intended to help…
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Year-in-Review: 2025 GSOC Annual Report
Take a look back 2025 with the latest Gopher State One Call (GSOC) Annual Report! Now available, this year’s report details a breakdown of 2025 by the numbers, media campaigns, and a letter from Chief Operations Officer Kelly Connolly. Find out what’s in store for 2026, including a geospatial location information requirement going into effect.…
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Introducing Ticket Talk: Streamlined Communication for GSOC Users
Gopher State One Call is excited to introduce Ticket Talk, a new two-way communication tool designed to make it easier for excavators, operators, and locators to stay connected. Available to all users within the GSOC system, Ticket Talk simplifies communication and ensures messages are sent to the correct people, without the hassle of searching for…