As a contractor, every delay costs money. When utility markings are unclear, schedules change, or questions arise in the field, valuable time is often spent making phone calls, sending emails, and waiting for responses. Ticket Talk was built to reduce that back-and-forth and help contractors get the information they need faster.
Why Contractors Should Use Ticket Talk
Reduce Project Delays
Instead of tracking down multiple contacts or waiting for callbacks, Ticket Talk gives you a centralized place to communicate directly on a specific ticket. The conversation is visible for everyone, making it easy to stay informed.
Create a Clear Record of Communication
Questions, responses, updates, and clarification requests are all tied directly to the locate ticket. No more searching through emails, voicemails, or text messages to prove what was communicated and when.
Keep Crews Productive
When questions can be addressed quickly, crews spend less time waiting and more time working. Faster communication means fewer interruptions and a better chance of keeping projects on schedule.
Improve Coordination with Utilities and Locators
Ticket Talk helps contractors, locators, and facility operators stay aligned throughout the excavation process. Everyone sees the same information, reducing misunderstandings and unnecessary delays.
Protect Your Business
Documented communication provides valuable support if questions arise later regarding markings, notifications, or project activities. Having a clear communication trail helps demonstrate due diligence and compliance.
The Bottom Line
You already have the ticket. Why not use the communication tool that comes with it? Ticket Talk helps contractors save time, reduce confusion, and keep projects moving. The less time spent chasing answers, the more time spent getting work done. If you’re filing locate requests through GSOC, make Ticket Talk part of your standard process. A few minutes of communication today can prevent hours, or even days, of delays tomorrow.
Important note: Ticket Talk is meant to supplement communication but does not replace legal responsibilities. Conversations in Ticket Talk do not create a locate request, nor do they amend or alter the original notice of planned excavations. Users MUST file a new ticket to make these modifications. Given the public record of conversation, users are advised not to post sensitive information, such as access codes, personal phone numbers, or other private details.
Using Ticket Talk: Step-by-Step
Ticket Talk can be accessed directly through ITIC or through the link provided in the locate ticket. To start a conversation:
- Go to My Tickets and select the ticket you want to discuss.
- Click Add Conversation, then type your message (e.g., “Do you agree to reschedule ticket 253360570 for Monday 12/09/25?”).
- Choose the utility you want to contact, then click Save. Your message will appear in the Conversation History.
- If your message isn’t fully visible, just click Show More.
- Users will receive an email notification when a message is received. A chat bubble will appear next to the ticket number in My Tickets or Locator Tickets. Click on the ticket to view the message, and if you would like to respond, click “Add Conversation.”
Please share this information throughout your organization so that everyone can take advantage of the system and its full range of capabilities.