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Get to Know: Jill Hayes

JillJill Hayes, One Call Concepts, Inc.'s (OCC) Database Administrator for Gopher State One Call (GSOC), works on the utility notification side of the one call process and updates GSOC’s base notification maps. She obtains and maintains membership information, which consists of contact information, where to send locate requests, billing information, etc., and enters this information into the GSOC database.

She is a contact for the facility operators who use Locator Ticket Management (LTM), which is an application that customers use to receive tickets, quickly assign them to locators, efficiently track progress of assigned work, view area locations on satellite imagery, optimize routes, update positive response information, archive tickets, and run reports. She also enjoys working directly with the facility operators to create and update their notification areas. Changes to notification areas can be made through paper maps, digital data, or using IMAP, an online database management application. Users can view, add, modify, and delete notification polygons with this tool. She conducts IMAP training sessions in person or via a webinar.

Jill began her career in the one call industry in 2003 as a front-line Customer Service Representative at the GSOC notification center. Shortly after, she was promoted to a Lead Operator, then promoted again to a Supervisor position. As a Supervisor, one area that she enjoyed was being able to problem solve. It was then that she began learning about the mapping software and assisting customers with any issues they were experiencing. When OCC took over the GSOC contract in 2016, an opportunity presented itself, and she was promoted to the Database Administrator.

Jill is an asset to GSOC and helps our users better understand the online tools that we offer. Feel free to contact Jill by emailing imap@gopherstateonecall.org or by calling 877-848-7472 to ask any questions you may have or to schedule a training!

Web Ticket Process Change

Must Manually Enter Start Date and Time for online Ticket Requests for Normal, Meet and Boundary Survey Tickets

For online submitted Normal, Meet and Boundary Survey tickets, the requested start date and time must now be manually entered. The start date and time will no longer default to 48 hours (not including weekends and holidays).

  • This change is being made to facilitate more precise start date and times on ticket requests.
  • Remember: You are permitted to submit a ticket up to 14 days in advance of your start date and time.
  • If you have a large project where construction will be conducted in phases, GSOC suggests you consider utilizing a Meet Ticket.

Underground safety is a Shared Responsibility:

  • With the late spring, there are high demands on all aspects of the one call process. Communication among all stakeholders is critical to underground safety
  • Please remember to white mark where practical.
  • Describe your excavation area as precisely as possible.

Coming Soon: Extended Start Time for Normal Tickets

This new feature, Extended Start Time will allow a Facility Operator to request an extension to the work to begin date on a ticket of up to 24 hours. Extended Start Time was developed to permit compliance with Minnesota State Statute 216D for the requirement that facility operators perform a locate within 48 hours (excluding weekends and holidays) of the start date and time for normal tickets.

The request and acceptance to extend the start time must be completed prior to the original start date and time on the original ticket.

NEED MORE INFORMATION OR HAVE FURTHER QUESTIONS?
You can attend an ITIC training via one of our upcoming Webinar Wednesdays! If Wednesdays are not good for you, contact our ITIC department to schedule a webinar at a more convenient time.

GSOC ITIC Department - itic@gopherstateonecall.org or 651-681-7326.

CLICK HERE - To register for one of our Wednesday ITIC Training Webinars

811 Hot Air Balloon


In 2017, the Common Ground Alliance (CGA) partnered with Cox Utility Services to fund an 811 Hot Air Balloon to travel across the country during the busy excavating season to promote the underground utility damage prevention message to all potential excavators. The balloon kicked off its journey in Sacramento, California on April 1st, the first day of national safe digging month, with a stop in Richmond, Virginia on 811 Day (August 11th), amongst other cities.

Read more ...

2017 GSOC Annual Report

GSOCAnnualReport2017This year marks the 30th anniversary of Gopher State One Call (GSOC) receiving the first locate request in Minnesota. A lot of change, innovation, and stakeholder cooperation has occurred over these past 30 years. It is my pleasure to provide you with the GSOC results during 2017 and what GSOC is planning for 2018. First, thank you to all underground safety stakeholders for partnering in the protection of the underground infrastructure and the citizens of Minnesota. Second, 2017 was another year of increased GSOC ticket volume with 818,217 ticket requests (the third largest in the history of GSOC), and third, GSOC significantly increased investment in public awareness efforts. For 2018, GSOC is forecasting a 5.0% increase in ticket volume and will continue strong public awareness efforts.

Full Report

 

GSOC Event Calendar

  • ITIC Excavator Webinar

    10/02/2019 1:00 PM - 10/02/2019 2:00 PM

    Registration Link https://www.eventbrite.com/e/gsoc-itic-webinars-registration-66479075705

  • ITIC Excavator Webinar

    10/09/2019 1:00 PM - 10/09/2019 2:00 PM

    Registration Link https://www.eventbrite.com/e/gsoc-itic-webinars-registration-66479077711

  • ITIC Excavator Webinar

    10/16/2019 1:00 PM - 10/16/2019 2:00 PM

    Registration Link https://www.eventbrite.com/e/gsoc-itic-webinars-registration-66479079717

  • ITIC Excavator Webinar

    10/23/2019 1:00 PM - 10/23/2019 2:00 PM

    Registration Link https://www.eventbrite.com/e/gsoc-itic-webinars-registration-66479081723

  • ITIC Excavator Webinar

    10/30/2019 1:00 PM - 10/30/2019 2:00 PM

    Registration Link https://www.eventbrite.com/e/gsoc-itic-webinars-registration-66479083729

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