News + Events

GSOC Meet Tickets

What is a meet ticket and when should you file one with Gopher State One Call (GSOC)?

Excavators can file meet tickets with GSOC to request an on-site meeting with facility operators at the proposed excavation site to clarify the precise location of excavation, schedule locating, propose future contacts, and/or share other information concerning the excavation and facilities. Excavators can request a meet ticket online by logging into ITIC or via phone by calling the notification center at 811, or on our direct lines at 651-454-0002 for the Twin Cities metro, or 800-252-1166 for the greater MN area. Make sure to anticipate changes in the job site, weather, or other conditions that may change the direction or nature of the work and communicate those changes to all affected parties.

When is a meet appropriate?1

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We will be CLOSED on Memorial Day, Monday the 28th

We will be closed for Memorial Day.

Monday will not count towards your standard 48 hour notice when filing a locate, so please plan accordingly.

Excavation Entities: Defining the Work Area

What is an excavation entity and why should you care? If you’re an ITIC user, creating the excavation entity that identifies your work area is one of the single most important things you do when submitting a ticket. Let’s find out why.

An excavation entity is the parcel, circle, route, feature, shapefile, or free-hand/GPS-generated polygon used to identify your area of excavation when you submit an ITIC ticket. The entity that you choose when outlining your work area has a big impact on the results you get from locators marking your work area. Wondering which Gopher State One Call (GSOC) mapping tool is best to outline your proposed excavation area? Keep reading to find out!

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What is MapLINK?

You probably know that Gopher State One Call (GSOC) sends copies of tickets to both excavators and facility operators. Did you know that tickets sent by email contain a powerful tool called MapLINK that provides advanced features to both excavators and facility operators at no additional charge? Read on to learn more!

When an excavator uses ITIC to file a locate request, GSOC will send the excavator a record copy via email that includes a specialized MapLINK to their information. This link provides excavators immediate online access to all their tickets, including a map of the excavation site and utility notification list. Excavators can use MapLINK to easily verify the accuracy of submitted tickets and access other advanced features.

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Get to Know: Jill Hayes

JillJill Hayes, One Call Concepts, Inc.'s (OCC) Database Administrator for Gopher State One Call (GSOC), works on the utility notification side of the one call process and updates GSOC’s base notification maps. She obtains and maintains membership information, which consists of contact information, where to send locate requests, billing information, etc., and enters this information into the GSOC database.

She is a contact for the facility operators who use Locator Ticket Management (LTM), which is an application that customers use to receive tickets, quickly assign them to locators, efficiently track progress of assigned work, view area locations on satellite imagery, optimize routes, update positive response information, archive tickets, and run reports. She also enjoys working directly with the facility operators to create and update their notification areas. Changes to notification areas can be made through paper maps, digital data, or using IMAP, an online database management application. Users can view, add, modify, and delete notification polygons with this tool. She conducts IMAP training sessions in person or via a webinar.

Jill began her career in the one call industry in 2003 as a front-line Customer Service Representative at the GSOC notification center. Shortly after, she was promoted to a Lead Operator, then promoted again to a Supervisor position. As a Supervisor, one area that she enjoyed was being able to problem solve. It was then that she began learning about the mapping software and assisting customers with any issues they were experiencing. When OCC took over the GSOC contract in 2016, an opportunity presented itself, and she was promoted to the Database Administrator.

Jill is an asset to GSOC and helps our users better understand the online tools that we offer. Feel free to contact Jill by emailing imap@gopherstateonecall.org or by calling 877-848-7472 to ask any questions you may have or to schedule a training!

GSOC Event Calendar

  • ITIC Excavator Webinar

    11/20/2019 1:00 PM - 11/20/2019 2:00 PM

    Registration Link https://www.eventbrite.com/e/gsoc-itic-webinars-registration-79372085043

  • ITIC Excavator Webinar

    12/04/2019 1:00 PM - 12/04/2019 2:00 PM

    Registration Link https://www.eventbrite.com/e/gsoc-itic-webinars-registration-79372089055

  • ITIC Excavator Webinar

    12/11/2019 1:00 PM - 12/11/2019 2:00 PM

    Registration Link https://www.eventbrite.com/e/gsoc-itic-webinars-registration-79372091061

  • ITIC Excavator Webinar

    12/18/2019 1:00 PM - 12/18/2019 2:00 PM

    Registration Link https://www.eventbrite.com/e/gsoc-itic-webinars-registration-79372093067

  • ITIC Excavator Webinar

    01/08/2020 1:00 PM - 01/08/2020 2:00 PM

    Registration Link https://www.eventbrite.com/e/gsoc-itic-webinars-registration-79372099085