Extended Start Time
(Only for Normal or Update Tickets)
After receiving a ticket, facility operators and locators have two ways to ask excavators for additional time to mark the utilities.
First, the operator or locator may login to iSite or utilize the link on the ticket to click on “Extended Start Time” to request an extension of the excavation start time of up to 24 hours. If an extended start time is agreed to by the excavator, the life of the ticket will automatically be extended for all parties to the ticket. If the excavator does not agree or does not reply, the ticket retains the original start time.
Second, an excavator may reach an agreement with a specific facility operator to provide an alternate locate period for that operator’s locates with respect to the ticket. This agreement must be documented with GSOC and can be documented by filling out and uploading the form below.
Meet Tickets
A Meet Ticket is required for any excavation of one (1) mile or more in length, or any combination of notices provided for adjacent geographic sections that, when combined, meet or exceed the 1-mile length.
A Meet Ticket may also be utilized to request the facility operator meet at the excavation site when it is difficult to precisely define the location of the excavation site in a routine request or when the progression of the work will be in phases that are more capable of being described in person.
In addition, an excavator and facility operator or locator may agree a Meet is not required.
This and any other agreements regarding the Meet Ticket must be documented through Gopher State One Call.
Excavation Tickets
Normal Ticket
This ticket is for standard excavation projects. An excavator must request this ticket at least 48 hours (excluding the date of notification, weekends and holidays) and up to 14 calendar days from the planned start of excavation.
The 48-hour locate period begins at 12:01 a.m. on the day after the excavator files the ticket. The ticket is valid for 14 calendar days from the start date and time stated on the ticket, unless the locate markings become obscured or obliterated.
Emergency Ticket
In the event of an emergency:
- Call 911 whenever there is a release of flammable, toxic, or corrosive gas or liquid, or a dangerous situation is created.
- Next, contact the facility operator involved in the emergency.
- Contact GSOC.
There are two types of Emergency Tickets; scheduled and immediate.
Scheduled Emergencies
Scheduled emergencies are those in which the emergency work start date/time will be more than three hours, allowing affected facility operators additional time to locate their respective facilities.
Immediate Emergencies
- An unforeseen excavation necessary to prevent a condition that poses clear and immediate danger to life or health
- An excavation required to repair a service outage
- An excavation required to prevent significant and immediate property damage
- The repair of an existing unstable condition that may result in an emergency
Non-Excavation Tickets
Planning Ticket
Use this ticket to request facility markings on site or a map of facilities during the design phase. No excavation whatsoever can be conducted on this type of ticket.
This ticket type is a way for engineers, architects, surveyors, planners or any person soliciting bids or entering a contract for excavation to obtain the type, size, and general location of the facilities.
The facility operator may decide to provide markings in the field or provide maps.
Once the facility operator receives the Planning Ticket, they must provide the requested information within 15 working days.
Notification can be provided by either performing:
- An actual field locate at the work site; and/or
- Providing maps or diagrams of the facilities.
The information obtained from the affected operators must be submitted with the final drawing used for the bid or contract and must state the utility quality level of that information.
Design/Pre-Con Ticket
Use this type of ticket to meet with facility operators during all design and pre-construction phases of a project. No excavation can be conducted on this type of ticket.
Design/Pre-Con Tickets are used to hold a design meeting at a proposed future work site with potentially affected facility operators in the area.
Preliminary design meetings held during the design phase of a project must include a project scope and timeline, specifically start dates, duration information, and scope of work, and affected facility operators are required to attend.
For Pre-Con meetings, affected facility operators and contractors must attend pre-construction meetings.
In both cases, affected operators have 15 business days to provide the requested information.
The utility quality level definition required must also reflect ASCE/UESI/CI 38-22, the Standard Guideline for Investigating and Documenting Existing Utilities.
Owner Inquiry (Information) Ticket
Obtain a list of facility operators in the excavation area when there is no intention to excavate. No ticket is issued.
Owner Inquiries are used to provide a list of underground facility owners and contact phone numbers to engineers, architects, surveyors, planners, or a person soliciting bids or entering a contract for future excavation and who does not require field marks or a meeting at the proposed work site.
Boundary Survey
If you are a licensed land surveyor, use this type of ticket to request facility markings. No excavation whatsoever can be conducted on this type of ticket.
A Boundary Survey locate request may only be ordered by a licensed Minnesota Land Surveyor in connection with preparation of a Boundary Survey as defined in Minnesota Statutes 216D.01, Subdivision 1B. Facility operators must respond to a Boundary Survey request within 96 hours. The facility operator must perform an actual field locate unless both parties agree otherwise.
Reprocess Tickets
Update Ticket
Submit an Update to an existing ticket if you want to:
- Make changes to an existing ticket. This includes the street address of the work site and/or marking instructions.
- Extend the life of a ticket past 14 days. You must notify GSOC at least 48 hours (excluding the day of the notification, weekends, and holidays) before the expiration date and time on the current ticket. You may request new markings or state no new markings are needed. This updated ticket will be labeled Update.
- Request to refresh the marks in the field. If markings are not visible, or there is reason to believe the markings are incorrect, notify GSOC at least 48 hours (excluding the date of notification, weekends and holidays) before the expiration date and time on the current ticket. This updated ticket will be labeled Update.
All Update Tickets will be issued with a new GSOC ticket number, and the original ticket number will be included on the ticket for reference.
All Update Tickets must have a start date and time at least 48 hours after the Update ticket is processed (excluding the day of notification, weekends, and holidays).
Only one (1) re-mark/extend life of ticket is allowed. For subsequent actions on an extended life ticket, an update/correct request is required where marking instructions will need to be entered.
Correction
Request a correction to an existing ticket if you need to correct minor information such as field contact name or phone number. Correction cannot be used for changes to the street address of work site and/or marking instructions. The ticket number will not be changed. These minor corrections must be made the same day as the original ticket was processed.
Cancellation
Submit a cancellation request for an existing ticket if you no longer plan on performing the excavation or need the ticket. If you provide your email address, you receive a copy of the cancelled ticket. The cancelled ticket will have the same ticket number as the original ticket and will be labeled Cancellation.