Category: Notification Center & Ticketing
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Gopher State One Call Locate Request Process Changes Effective Friday April 30, 2021
To all Gopher State One Call users: Please take a moment to review the following Gopher State One Call locate request process changes. The target effective date for these changes is Friday April 30, 2021. They apply to both web-submitted and call center requests.
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Gopher State One Call Locate Request Process Changes
These changes apply to online and call center requests effective early April 2021. To all Gopher State One Call users: Please take a moment to review the following Gopher State One Call locate request process changes. The target effective date for these changes is early April 2021. They apply to both web-submitted and call center…
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2020 Ticket Volume and What’s Ahead in 2021
From a global pandemic to extraordinary weather events, 2020 was a record-setting year in many ways, including for the Minnesota damage prevention industry. Each year, Gopher State One Call compiles ticket submission and transmission volume data. This information is shared to help make correlations and gain insights about the state of Minnesota’s damage prevention efforts.…
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Important Notice to Facility Operators:
GSOC notification safety buffer change for web submitted locate requests – effective January 1, 2021 Summary of the buffer change: Effective January 1, 2021 What is the change? Most ITIC locate requests will have the maximum buffer reduced from 500 feet to 300 feet. Notifications will continue to be made only to the nearest public…
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New Start Time Policy
IMPORTANT PROCESS CHANGE for Excavators and Facility Operators to the designation of start date and time on web-submitted e-tickets: Web-submitted notifications of intent to excavate are generally reviewed by Gopher State One Call (GSOC) for quality assurance prior to acceptance of the notification by the notification center, with three exceptions: Reprocess tickets (updates, minor modifications and cancellations)…
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Quarterly Update: Summer 2020
Please take a moment to review the following GSOC suggestions and tips to help you process tickets more efficiently with the new site. We look forward to your feedback and continued support! White Markings: Gopher State One Call would like to remind all excavators to mark the excavation area in white prior to submitting the…
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What You Need to Know About ITICnxt
On May 19, Gopher State One Call officially transitioned to our new ticket processing tool, ITICnxt. We took the technical innovations of our former ITIC platform and rebuilt it with the user in-mind, but ITICnxt is still free and it still allows excavators to create, manage and track their dig requests entirely online. While the…
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All Spring Damage Prevention Meetings Canceled
Due to growing concerns over the coronavirus (COVID-19), effective immediately, Gopher State One Call will cancel all remaining Damage Prevention meetings this spring. Possible rescheduling dates are still to be determined.
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Positive Response: An Interview with Kim Boyd
“Have the facilities been marked?” “Does the locator need to meet with the contractor or are there no facilities in the proposed area of excavation?” Positive response automatically closes the communication loop and answers these questions (and more) on a locate request. We asked Gopher State One Call’s general manager Kim Boyd a few questions…
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How to Submit Precise Marking Instructions on Your Ticket and Mark the Excavation Area in White
Gopher State One Call wants you to have a safe and successful excavation process. Providing precise marking instructions is a critical step to ensuring a smooth locate by assisting the locator to work more efficiently and effectively. After providing the general location of a proposed excavation via the address or corresponding driving directions, you’ll be…