Category: Notification Center & Ticketing
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2019 Ticket Volume and Ticket Seasonality
Gopher State One Call annually compiles its ticket submission and transmission volumes. Information like this is shared to help make a correlation between one call center ticket and/or transmission volume to damages or events that have occurred. Receiving ticket and transmission volumes from one call centers allows stakeholders to review more accurate projections and to…
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GSOC Teases New Social Media Campaign for January
You may have noticed a post made on November 4, 2019, on GSOC’s Facebook page. The post features behind-the-scenes photographs starring GSOC’s Chief Operations Officer, Barbara Cederberg, alongside the Gopher State One Call vehicle at a jobsite. We’ve been hard at work creating a brand-new social media campaign that supports learning from and sharing safety…
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CenturyLink Transition to USIC as Locator Effective 12/2/19
On April 1, 2019, CenturyLink changed underground facility locate vendors from USIC (US Infrastructure Company) to Unitek (under their DirectSat subsidiary). We made this change to improve our performance, diversify
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Meet vs. Normal Tickets: What You Need to Know for 2019
The safe excavation process starts by calling Gopher State One Call (GSOC) and filing one of two types of tickets: a normal ticket or a meet ticket. The normal ticket is recommended for homeowners or one-time excavation projects that only need a 48-hour notice (excluding weekends and holidays). Your ticket remains valid 14 calendar days…
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Gopher State One Call and the MN United!
Gopher State One Call (GSOC) recently entered into a sponsoring partnership with the Gopher State’s newest national sports franchise – Minnesota United Football Club (MNUFC). The goal of this partnership is to help elevate GSOC’s public profile, and to improve Minnesotan’s safety by promoting damage prevention awareness.
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GSOC Spotlight: Olivia Jensen
Olivia Jensen, Gopher State One Call’s new Marketing and Public Awareness Specialist, plays a critical role in spreading damage prevention awareness across Minnesota. In her new role at GSOC, Olivia is responsible for:
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GSOC Spotlight: Tammy Gardner
Tammy Gardner, One Call Concepts, Inc. (OCC) Office Manager for Gopher State One Call (GSOC), plays a leading role in managing the notification center personnel. She’s involved in hiring, coaching,
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New Look, Same Service!
Happy New Year from all of us at Gopher State One Call (GSOC). We had a great year in 2018 helping Minnesotans excavate safely. 2019 brings updates for our organization, including a brand-new logo! GSOC is pleased to introduce our new look, while providing the same reliable damage prevention services. As we enter this new…
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Excavator Ticket Management
Gopher State One Call (GSOC) is pleased to offer a helpful tool named Excavator Ticket Management (ETM), a web-based portal that excavators can use to efficiently manage their locate request database. ETM provides a single repository for all tickets associated with a specific company phone number and displays them online for easy access. Click on…
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ITIC Advanced Function
Gopher State One Call (GSOC) users have access to a web-based ticketing system called ITIC Online Ticket Entry to file locate requests. Users save time and increase efficiency with features such as simple navigational tools, interactive mapping, and auto-fill data fields, to name a few. Did you also know that you have the option to…