Category: Notification Center & Ticketing
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New Start Time Policy
IMPORTANT PROCESS CHANGE for Excavators and Facility Operators to the designation of start date and time on web-submitted e-tickets: Web-submitted notifications of intent to excavate are generally reviewed by Gopher State One Call (GSOC) for quality assurance prior to acceptance of the notification by the notification center, with three exceptions: Reprocess tickets (updates, minor modifications and cancellations)…
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Quarterly Update: Summer 2020
Please take a moment to review the following GSOC suggestions and tips to help you process tickets more efficiently with the new site. We look forward to your feedback and continued support! White Markings: Gopher State One Call would like to remind all excavators to mark the excavation area in white prior to submitting the…
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What You Need to Know About ITICnxt
On May 19, Gopher State One Call officially transitioned to our new ticket processing tool, ITICnxt. We took the technical innovations of our former ITIC platform and rebuilt it with the user in-mind, but ITICnxt is still free and it still allows excavators to create, manage and track their dig requests entirely online. While the…
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All Spring Damage Prevention Meetings Canceled
Due to growing concerns over the coronavirus (COVID-19), effective immediately, Gopher State One Call will cancel all remaining Damage Prevention meetings this spring. Possible rescheduling dates are still to be determined. We appreciate your patience and understanding during this unprecedented time.
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Positive Response: An Interview with Kim Boyd
“Have the facilities been marked?” “Does the locator need to meet with the contractor or are there no facilities in the proposed area of excavation?” Positive response automatically closes the communication loop and answers these questions (and more) on a locate request. We asked Gopher State One Call’s general manager Kim Boyd a few questions…
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How to Submit Precise Marking Instructions on Your Ticket and Mark the Excavation Area in White
Gopher State One Call wants you to have a safe and successful excavation process. Providing precise marking instructions is a critical step to ensuring a smooth locate by assisting the locator to work more efficiently and effectively. After providing the general location of a proposed excavation via the address or corresponding driving directions, you’ll be…
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2019 Ticket Volume and Ticket Seasonality
Gopher State One Call annually compiles its ticket submission and transmission volumes. Information like this is shared to help make a correlation between one call center ticket and/or transmission volume to damages or events that have occurred. Receiving ticket and transmission volumes from one call centers allows stakeholders to review more accurate projections and to…
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GSOC Teases New Social Media Campaign for January
You may have noticed a post made on November 4, 2019, on GSOC’s Facebook page. The post features behind-the-scenes photographs starring GSOC’s Chief Operations Officer, Barbara Cederberg, alongside the Gopher State One Call vehicle at a jobsite. We’ve been hard at work creating a brand-new social media campaign that supports learning from and sharing safety…
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CenturyLink Transition to USIC as Locator Effective 12/2/19
On April 1, 2019, CenturyLink changed underground facility locate vendors from USIC (US Infrastructure Company) to Unitek (under their DirectSat subsidiary). We made this change to improve our performance, diversify vendors, and improve the competitive landscape of underground location companies. This transition was met with significant challenges. We have continually pursued and implemented solutions to…
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Meet vs. Normal Tickets: What You Need to Know for 2019
The safe excavation process starts by calling Gopher State One Call (GSOC) and filing one of two types of tickets: a normal ticket or a meet ticket. The normal ticket is recommended for homeowners or one-time excavation projects that only need a 48-hour notice (excluding weekends and holidays). Your ticket remains valid 14 calendar days…