Category: Notification Center & Ticketing
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GSOC Spotlight: Tammy Gardner
Tammy Gardner, One Call Concepts, Inc. (OCC) Office Manager for Gopher State One Call (GSOC), plays a leading role in managing the notification center personnel. She’s involved in hiring, coaching, monitoring system/staff performance, conducting employee reviews, completing monthly reports, and ensuring that various operational goals and contractual obligations are being met, among other responsibilities. As…
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New Look, Same Service!
Happy New Year from all of us at Gopher State One Call (GSOC). We had a great year in 2018 helping Minnesotans excavate safely. 2019 brings updates for our organization, including a brand-new logo! GSOC is pleased to introduce our new look, while providing the same reliable damage prevention services. As we enter this new…
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Excavator Ticket Management
Gopher State One Call (GSOC) is pleased to offer a helpful tool named Excavator Ticket Management (ETM), a web-based portal that excavators can use to efficiently manage their locate request database. ETM provides a single repository for all tickets associated with a specific company phone number and displays them online for easy access. Click on…
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ITIC Advanced Function
Gopher State One Call (GSOC) users have access to a web-based ticketing system called ITIC Online Ticket Entry to file locate requests. Users save time and increase efficiency with features such as simple navigational tools, interactive mapping, and auto-fill data fields, to name a few. Did you also know that you have the option to…
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GSOC Spotlight: Kim Boyd
Kim Boyd, One Call Concepts, Inc. (OCC) General Manager for Gopher State One Call (GSOC), oversees and manages the daily operations of the GSOC notification center, while also working closely with registered facility operators. She enjoys partnering with the IT department to develop new and exciting technology for stakeholders. You may see Kim attending damage…
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Non-Excavation Tickets
Excavation tickets such as locate requests are the most common types of tickets that Gopher State One Call (GSOC) processes daily. Did you know that you can file various types of non-excavation tickets when there is no immediate intent to excavate? Continue reading about the non-excavation ticket types below to learn more!1
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Locating Positive Response Information
Excavators have access to an easy-to-use online tool called Search & Status. Gopher State One Call (GSOC) recommends that users review it prior to commencing any excavation in the field. Using Search & Status, stakeholders can quickly find ticket and positive response information. With a few clicks, users can search the history or status of…
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I’ve Damaged a Utility Line. Now What?
MN State Statue 216D defines “damage” as any impact to an underground facility. MN law requires that if damage occurs to an underground facility or its protective coating, the excavator shall promptly notify the affected facility operator. Only the facility operator is qualified to determine if damage requiring repair has in fact occurred. Excavators are…
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A New Vehicle for Damage Prevention
One Call Concepts, Inc. (OCC), notification service provider for Gopher State One Call (GSOC), and One Call Concepts Locating Services (OCCLS) are pleased to announce the release of a new icon for damage prevention: the 811 Trike. Built by Paul Jr. Designs (PJD) as the third OCC-commissioned 811 vehicle after the 811 Car and 811…
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811 Partnerships with Lowe’s and Home Depot
When 811 became the universal three-digit dial code for America’s notification centers in 2007, it set the stage for uniform branding of safe excavating efforts that could be easily recognized by professional excavators and homeowners across the country. The Common Ground Alliance (CGA), an organization dedicated to protecting underground utility lines and the safety of…