Category: Notification Center & Ticketing
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Meet vs. Normal Tickets: What You Need to Know for 2019
The safe excavation process starts by calling Gopher State One Call (GSOC) and filing one of two types of tickets: a normal ticket or a meet ticket. The normal ticket is recommended for homeowners or one-time excavation projects that only need a 48-hour notice (excluding weekends and holidays). Your ticket remains valid 14 calendar days…
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Gopher State One Call and the MN United!
Gopher State One Call (GSOC) recently entered into a sponsoring partnership with the Gopher State’s newest national sports franchise – Minnesota United Football Club (MNUFC). The goal of this partnership is to help elevate GSOC’s public profile, and to improve Minnesotan’s safety by promoting damage prevention awareness.
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GSOC Spotlight: Olivia Jensen
Olivia Jensen, Gopher State One Call’s new Marketing and Public Awareness Specialist, plays a critical role in spreading damage prevention awareness across Minnesota. In her new role at GSOC, Olivia is responsible for:
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GSOC Spotlight: Tammy Gardner
Tammy Gardner, One Call Concepts, Inc. (OCC) Office Manager for Gopher State One Call (GSOC), plays a leading role in managing the notification center personnel. She’s involved in hiring, coaching, monitoring system/staff performance, conducting employee reviews, completing monthly reports, and ensuring that various operational goals and contractual obligations are being met, among other responsibilities. As…
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New Look, Same Service!
Happy New Year from all of us at Gopher State One Call (GSOC). We had a great year in 2018 helping Minnesotans excavate safely. 2019 brings updates for our organization, including a brand-new logo! GSOC is pleased to introduce our new look, while providing the same reliable damage prevention services. As we enter this new…
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Excavator Ticket Management
Gopher State One Call (GSOC) is pleased to offer a helpful tool named Excavator Ticket Management (ETM), a web-based portal that excavators can use to efficiently manage their locate request database. ETM provides a single repository for all tickets associated with a specific company phone number and displays them online for easy access. Click on…
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ITIC Advanced Function
Gopher State One Call (GSOC) users have access to a web-based ticketing system called ITIC Online Ticket Entry to file locate requests. Users save time and increase efficiency with features such as simple navigational tools, interactive mapping, and auto-fill data fields, to name a few. Did you also know that you have the option to…
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GSOC Spotlight: Kim Boyd
Kim Boyd, One Call Concepts, Inc. (OCC) General Manager for Gopher State One Call (GSOC), oversees and manages the daily operations of the GSOC notification center, while also working closely with registered facility operators. She enjoys partnering with the IT department to develop new and exciting technology for stakeholders. You may see Kim attending damage…
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Non-Excavation Tickets
Excavation tickets such as locate requests are the most common types of tickets that Gopher State One Call (GSOC) processes daily. Did you know that you can file various types of non-excavation tickets when there is no immediate intent to excavate? Continue reading about the non-excavation ticket types below to learn more!1
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Locating Positive Response Information
Excavators have access to an easy-to-use online tool called Search & Status. Gopher State One Call (GSOC) recommends that users review it prior to commencing any excavation in the field. Using Search & Status, stakeholders can quickly find ticket and positive response information. With a few clicks, users can search the history or status of…