Gopher State One Call is excited to introduce Ticket Talk, a new two-way communication tool designed to make it easier for excavators, operators, and locators to stay connected. Available to all users within the GSOC system, Ticket Talk simplifies communication and ensures messages are sent to the correct people, without the hassle of searching for phone numbers or email addresses.
Ticket Talk offers GSOC users a fast, organized, and reliable way to communicate around locate requests, enhancing both collaboration and accountability. By keeping a clear record of conversations and providing real-time updates, Ticket Talk ensures that excavators, locators, and operators can work together safely and efficiently.
Ticket Talk can be accessed directly through ITIC or via the link included in the locate ticket. Users will receive an email notification when a new message is added to a ticket. Additionally, Ticket Talk maintains a public history of all conversations associated with a ticket, making it an ideal tool for documenting agreements.
How Ticket Talk Works
Once a locate request is filed, you can start a conversation by navigating to the My Tickets section and selecting the relevant ticket. Click the Add Conversation button to begin. Type your message, such as “Do you agree to the reschedule ticket 213420168 for Monday 12/09/25” and select the utility you wish to contact. After clicking “Save,” your message will appear in the Conversation History section below the Facility Operators Notified area. If the message is not fully displayed, click “Show More” to expand the content.
Locators can view and respond to your messages through their Locator Tickets interface in a similar manner. Conversations are logged on both ends, allowing for a seamless and documented communication process.
Users will also receive email notifications when a locator posts a response, with the most recent message appearing in the Remarks field of the emailed ticket copy. To view the entire conversation, simply click the ticket link in the email and navigate to the Conversation History section.
The conversation log is tied to the individual locate request ticket and can be accessed via the My Tickets module or through Search & Status for up to seven years after the ticket is created.
Users should be aware that not everyone may receive a notification when a message is added. Only selected companies will receive messages. Additionally, some members may not use OCC’s Locator Ticket Management software; in these cases, GSOC can facilitate the use of OCC’s web service to send and receive conversation messages.
Ticket Talk is meant to supplement communication but does not replace legal responsibilities. Conversations in Ticket Talk do not create a locate request, nor do they amend or alter the original notice of planned excavations. Users MUST file a new ticket to make these modifications. Given the public record of conversation, users are advised not to post sensitive information, such as access codes, personal phone numbers, or other private details.