Category: Notification Center & Ticketing
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GSOC Spotlight: Jo and Lisa
Jolena (Jo) Ware and Lisa Freeman, One Call Concepts (OCC) ITIC Coordinators for Gopher State One Call (GSOC), work together to aid ITIC users throughout Minnesota. Jo is the ITIC Coordinator who travels throughout the state to provide excavators and facility operators with ITIC online ticket process training. She also attends different industry conferences and…
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The “Do’s and Don’ts” of Marking Instructions
After providing the general location (address and/or corresponding driving directions) of a proposed excavation site to Gopher State One Call (GSOC), you must provide specific details about the area you need marked. Use the marking instructions section of the ticket to enter detailed information to allow the facility operator to fully understand your job site.…
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GSOC Reprocess Tickets
Need to correct, cancel, or update an existing locate ticket? If so, Gopher State One Call (GSOC) offers two ways for excavators to reprocess tickets, online or by phone! After an excavator files a locate request with ITIC, GSOC emails them a record copy that includes a specialized MapLINK (labeled “HERE”) to their information. This…
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New Features: Extended Start Time & Manual Entry of Ticket Start Date
These changes are effective as of Thursday, July 19, 2018 Manual Entry of Ticket Start Date and Time for Online Ticket Requests for Normal, Meet, and Boundary Survey Tickets For online submitted Normal, Meet, and Boundary Survey tickets, the requested start date and time must now be manually entered. The start date and time will…
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GSOC Meet Tickets
What is a meet ticket and when should you file one with Gopher State One Call (GSOC)? Excavators can file meet tickets with GSOC to request an on-site meeting with facility operators at the proposed excavation site to clarify the precise location of excavation, schedule locating, propose future contacts, and/or share other information concerning the…
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Excavation Entities: Defining the Work Area
What is an excavation entity and why should you care? If you’re an ITIC user, creating the excavation entity that identifies your work area is one of the single most important things you do when submitting a ticket. Let’s find out why. An excavation entity is the parcel, circle, route, feature, shapefile, or free-hand/GPS-generated polygon…
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What is MapLINK?
You probably know that Gopher State One Call (GSOC) sends copies of tickets to both excavators and facility operators. Did you know that tickets sent by email contain a powerful tool called MapLINK that provides advanced features to both excavators and facility operators at no additional charge? Read on to learn more! When an excavator…
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Web Ticket Process Change
Must Manually Enter Start Date and Time for online Ticket Requests for Normal, Meet and Boundary Survey Tickets For online submitted Normal, Meet and Boundary Survey tickets, the requested start date and time must now be manually entered. The start date and time will no longer default to 48 hours (not including weekends and holidays).…
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Get to Know: Jill Hayes
Jill Hayes, One Call Concepts, Inc.’s (OCC) Database Administrator for Gopher State One Call (GSOC), works on the utility notification side of the one call process and updates GSOC’s base notification maps. She obtains and maintains membership information, which consists of contact information, where to send locate requests, billing information, etc., and enters this information…
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2017 GSOC Annual Report
This year marks the 30th anniversary of Gopher State One Call (GSOC) receiving the first locate request in Minnesota. A lot of change, innovation, and stakeholder cooperation has occurred over these past 30 years. It is my pleasure to provide you with the GSOC results during 2017 and what GSOC is planning for 2018. First,…