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The MN State Statute 216D One Call Law is getting Updated, changes effective Aug. 1, 2024

This link goes to the laws as they are currently listed on the State of Minnesota Website. To see specific language that has changed, select "More info..." in the yellow banner.

 

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Contacting Gopher State One Call is easy! Simply click one of the buttons below to submit your ticket information quickly and efficiently. You can also search to view the status and Positive Response of a ticket.

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WHITE MARKINGS: GSOC would like to remind you to mark the excavation area in white prior to submitting the locate request. White markings are required by law and increase the efficiency of locators by clearly showing where they need to locate.

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Online Dashboards

This new feature shows you detailed ticketing statistics from
across the state in a convenient interactive format.

Dashboards
 
Professional Excavators

Professional Excavators
Professional Excavators

File tickets online, search existing tickets, and view MN rules and regulations.

Homeowners

Homeowners
Homeowners

Find out how to stay safe when you're digging. Start here!

Facility Operators

Facility Operators
Facility Operators

View and organize locate requests, manage notification areas, and submit positive responses.

Resources

Resources
Resources

Access a comprehensive array of videos, user manuals and helpful information.

Highlights: January 8, 2025

  • Chair's Report: This meeting is a stregic planning session led by Kelly Connolly so there is no operational report. Approval of minutes.
  • Strategic Planning: Closed session. Purpose statement and core values remain an accurate reflection of GSOC. Discussion of the objectives for damage prevention in Minnesota and the boundaries of GSOC in those objectives.
  • Finance Committee Report: Vote to authorize the Finance Committee to move forwward eith an extension agreement. Fusion View data software payments will come from technology advancement reserves for the 24-25 year.
  • Board Elections: Board and Officers for 2025 were discussed and decided. Committee membership was also dicussed and finalized.

View Minutes Jan 8, 2025

Highlights: November 13, 2024

  • Chairs Report: Congratulations to Barb Cederberg on her impending retirement. Board elections upcoming. Contact Dave Hunstad for interest in officer roles. December 11th is scheduled date of 2025 financial projections. August meeting notes approved. Discussion of new training and certification standards for telecommunication installers using horizonatl directional drilling as required by 32B.198 and 16B.357 which requires the creation of the Minnesota Advisory Council on Infrastructure.
  • COO Report: Kelly Connolly plans for the January session to focus on strategic planning, specifically the communications and marketing plan. GSOC will begin paid social media marketing beginning in February. Discussion of rejecting tickets that appear to trying to skirt the meet documentation requirements. Kelly and Olivia will be revising media messaging and define metrics for evaluating media use.
  • MnOps Update: Reports of damages appear to be slightly down for 2024, but are only required for for intrastate pipelines until 2025 when damage reporting becomes mandatory. Changes to telecommunication installer requirements with come from Department of Labor, not MnOps.
  • PR/Awareness Report: Review of 2025 ongoing and new media partnerships.
  • OCC Report: Only 3 training classes were held in 2024, the lowest in several years, due to direct hiring. First time ever that October has more than 100,000 notifications. One area of concern is a decrease in homeowner ITIC usage. Call durations are lower and over 15,000 map updates have been made in 2024. Upcoming projects include the ITIC call back project and reaching out to the top 200 highest volume submitters by phone to try getting them to use ITIC.
  • Governance: Jason Pnciano will be the new Chair of the Vetting Committee, which will periodically review board composition. 

View Minutes Nov 13, 2024

Highlights: August 14, 2024

  • Chairs Report: Welcome to new Chief Operations Officer Kelly Connolly. Board asked to consider attending OCC Users' Group in September. Previous minutes approved.
  • COO Report: Kelly Connolly background and experience. Will begin with familiarizing herself with call center operations, then plans to meet with board members individually to work on stakeholder engagement and the recent law changes.
  • MS216D Law Changes: Review of public communication regarding these changes.
  • OCC Report: Ticket volumes are up 10.6% for 2024. ITIC usage is up to 85%. Discussions of continued confusion and ambiguity surrounding meet tickets. 
  • PR/Awareness Report: 811 run had high participation in 2024 raising over $16,000 for Operation Warm. Olivia asked for input and ideas for more Learn From the Unexpected videos. GSOC will be experimenting with bus ads in 2024 and collaborated with Twin Cities Road Crew to deliver safety messages at elementary schools.
  • Best Practices Discussion: MNCGA should be responsible for an advisory group that will examine best practices and supply MnOps with conclusions.
  • MnOps Update: Increasing numbers of late ticket complaints over the last two seasons, which is using up much of MnOps' resources.
  • Finance Committee Report: Increased ticket numbers have allowed for building rennovations including a new roof and several air conditioning units. Contract renewal discussions to be reviewed in Spetember. Plans to work with Olivia and Kelly on communications budget.

View Minutes Aug 14, 2024

More Articles ...

  1. Minutes June 27, 2024
  2. Minutes January 10, 2024
  3. Special Meeting Minutes December 13, 2023
  4. Minutes November 8, 2023
  5. Minutes August 9, 2023
  6. Minutes April 5, 2023
  7. Minutes Jan 11, 2023
  8. Minutes Dec 14, 2022
  9. Minutes Nov 9, 2022
  10. Minutes Aug 10, 2022
  11. Minutes April 13, 2022
  12. Minutes Jan 12, 2022
  13. Minutes Dec 8, 2021 (Video Conference)
  14. Minutes Nov 10, 2021
  15. Minutes Oct 6, 2021
  16. Minutes Sept 1, 2021
  17. Minutes June 2, 2021
  18. Minutes May 5, 2021
  19. Minutes March 17, 2021
  20. Minutes April 7, 2021
  21. Minutes November 18, 2020
  22. Minutes March 3, 2021
  23. Minutes Feb 3, 2021
  24. Minutes January 13, 2021
  25. Minutes November 12, 2020
  26. DRAFT - Minutes November 12, 2020
  27. Minutes August 12, 2020
  28. Minutes June 3, 2020
  29. Minutes May 14, 2020
  30. Minutes Feb 17, 2020
  31. Minutes Jan 8, 2020
  32. Minutes Nov 13, 2019
  33. Minutes Aug 14, 2019
  34. Minutes April 8, 2019
  35. Minutes January 9, 2019
  36. Minutes November 14, 2018
  37. Minutes August 15, 2018
  38. Minutes April 9, 2018
  39. Minutes Jan. 10, 2018
  40. Minutes Nov. 15, 2017